Increases Staff Efficiency - Quicker dialling and access to data redes staffing time and therefore costs - Saving both time and money.
Improves Customer Service - helps retain customers with accurate personal greetings and access to relevant data in a faster more direct manner.
Allows decisions- to be made easier through faster access of relevant customer data.
Increase revenue - more efficient working results in the ability to contact more customers therefore increasing the opportunity to generate new revenue.
Captures abandoned calls - allowing staff to quickly see and act by returning the call before the business goes elsewhere.