The North Supply repairs department provide complete fault diagnosis and repair/ refurbishment facilities for the complete range of North Supply telecommunications peripherals. The service can be split into 4 main product/ service areas :
- Boxed Products
- Hybrid Products
- Installed Products
- Next Day Service Contracts
repairs@northsupply.com Tel +44 (0)870 241 6737 Fax +44 (0)116 2571048
Please note as part of the general operation of the department all calls are monitored and recorded to assist in resolving repair or service related issues.
Boxed Product Repairs
Products supplied as “Boxed” are required be returned to the repairs department, under the returns procedure outlined here.
For units which are still covered by our manufacturers warranty, then North Supply will arrange for collection from the end customers site. (Equipment to be packaged and labelled by customer)
Units which are out of warranty, should be returned by the customer to North Supply repairs department.
All out of warranty repair costs will be quoted prior to commencement of any repair.
Units returned as Faulty but subsequently found to have no fault will incur a standard service charge to cover time taken to inspect and test the unit.
End users should consult the equipment installer in the first instance, for advanced replacement and maintenance issues.
Boxed Product Repairs Procedure (This is a link to chart in pdf format. To view it the Adobe Acrobat Reader is required, which can be downloaded from here)
Hybrid Product Repairs
Hybrid products are defined by North Supply as items of equipment which would normally be regarded as ”Boxed”, however require on site repair or replacement. For example, a customer requires a North Supply maintenance engineer to repair a door unit fitted in a building by a third party installer.
Charges will be quoted for a North Supply maintenance engineer to visit site to repair, replace or make good faulty equipment.
There is NO contractual Response time for such repair visits, unless the customer has entered into a separate specific service agreement. Site visits for Hybrid faults are dealt with on a first come first serve basis in line with the Hybrid Product Service Procedure.
Installed/Hybrid Product Fault/Service Repair (This is a link to chart in pdf format as above.)
Installed Product Repair
North Supply offers a complete on-site customer repair service from our established team of on site engineers based in Leicester, to customers throughout the United kingdom. Our engineers are highly trained in North Supply products and services and have a wealth of experience derived from servicing a database of over 15,000 customers.
In warranty products originally installed by North Supply engineers will qualify for on site repair /fault rectification to bring the equipment back to its original design specification. As it is our aim to ensure our customers remain operational, North Supply reserve the right , as necessary, to provide replacement equipment of a similar specification to the original, as an interim solution to allow time to return the faulty item to North Supply’s repair department where more complex repair facilities are available, allowing more detailed repairs to be undertaken. Each reported fault will be processed on a first come first serve basis unless a service contract has been taken out in advance of the reported problem which provides a guaranteed response time from the time a fault is reported in writing.
Enhancements and additional functionality will not be covered under the standard warranty conditions, however we are more than happy to provide technical recommendations and advice to tailor your North Supply solution to your continually changing business requirements.
On site engineering visits for Equipment which is out of manufacturers warranty, or has been installed by a third party is available as above. However a standard service charge will be levied to cover time, materials, and labour expenses relating to the repair.
In cases where the equipment is out of warranty and where it is not possible to repair or bring it back into service, then North Supply will provide a quotation for the supply of replacement equipment, or recommendations for equipment upgrade.
Service Contracts
North Supply offer as standard next working day on site service contracts on the following products :
- Door / Video Entry
- Public Address
- Call Recording
- Call Handling
- Call Logging
For details on any of the above services, a copy of North Supply’s terms and conditions, a quotation, or more detailed information on any of the product procedures please contact:-
